Next-gen Business Transformation: Digital transformation in businesses from operational processes

What is Next-gen Business Transformation?

Digital transformation in new-generation enterprises (or Next-Gen Business Transformation) is a comprehensive digital transformation of business models by integrating automation and smart technologies (AI, big data, cloud computing...) into core operating processes in the enterprise.

The goal of digital transformation in new-generation enterprises is to promotesustainable, flexible and scalable business models, therebycreating competitive advantages and superior customer experiences.

Digital transformation in new generation businesses can help organizations:

• Improve work efficiency, reduce operating costs
• Building a flexible business model
• Allows for rapid scaling
• Respond quickly to market needs

A typical example of digital transformation in business is Unilever. The group has undergone a comprehensive digital transformation by integrating AI, process automation and big data into internal operating processes. As a result, Unilever can monitor, forecast, make decisions faster, reduce costs and improve operational efficiency.

Where should digital transformation in business start?

When embarking on the journey of digital transformation of enterprises, many leaders ask the question:   “Should digital transformation in businesses start with People, Technology or Process?”

In fact, despite heavy investment in technology, many Vietnamese enterprises are currently only "digitalizing the surface", causing data to be scattered, internal operating processes to lack connectivity, costs to increase without achieving efficiency from digital transformation in the enterprise.

According to McKinsey Digital (2023), businesses that start their transformation by reengineering their processes are three times more effective than the first group to implement technology.

This shows that the foundation of digital transformation in businesses does not lie in technology, but in clear, transparent and measurable operating processes.

1. Process is the backbone of the organization

Processes show how work is performed, coordinated, and controlled between departments. When operating processes are not standardized, businesses are likely to fall into a situation where each person does things differently, causing overlap and making it difficult to measure effectiveness.

Conversely, when processes are digitized comprehensively and clearly designed, the operating system becomes transparent, consistent and resource-optimized.

2. Process is the foundation of operating model design

Processes are the foundation for businesses to design flexible and adaptable operating models. Processes show how departments coordinate, how decisions are made, and how information flows throughout the organization.

When a business clearly understands its internal operating processes, it can accurately determine: Which steps need to be automated or streamlined, Which departments need to be restructured to reduce overlap, Which technologies should be invested in to support more efficient workflows.

Only when the process is clearly designed can people – technology – data work together smoothly in a unified system.

3. Process is the bridge between people and technology

Processes act as a common language connecting people and operational technology. A clear operational process helps businesses deploy technology at the right time and place as technology application can:

• Automate repetitive or high-speed operations.
  
• Connect data between systems and departments.
  
• Free up staff , allowing them to focus on higher value-added activities.

As a result, digital transformation in businesses does not stop at software deployment, but becomes a process of connecting people, technology and deployment activities to improve performance, reduce operating costs and create higher value.

The current status of digital transformation in businesses today

One of the biggest barriers that preventsdigital transformation in businessesfrom achieving the expected comprehensive effectiveness for many businesses is the problem of optimizing and managing internal operating processes.

1. Manual process, difficult to control

Many businesses still maintain manual operating processes in internal approval stages such as purchasing, disbursement, contract signing, etc. through email, chat or paper forms and submissions.

An estimated 30% of office workers' work time is spent on manual tasks that can be automated including compiling data, entering forms, submitting approvals, and updating reports.

The result is slow processing, fragmented data, and increased errors. As businesses scale, internal approval and coordination issues become more likely to become bottlenecks, causing productivity to plummet.

2. Technology systems lack connectivity and data is fragmented.

A common reality when digitally transforming businesses is that departments deploy software in fragmented pieces but lack standardized processes for connecting data.

When technology is not tied to operational processes, systems become overlapping, data is duplicated, and conflicts arise between departments.

As a result, leaders do not have a unified source of data to make accurate decisions, and technology investments are increasingly complex and ineffective.

3. Lack of ability to measure, monitor and improve processes

Many organizations do not have a system to monitorand measure work performance and process progress, and still follow the "go as far as possible" mechanism.

In addition, the lack of performance measurement data (KPI, SLA, employee performance) makes it difficult for leaders to evaluate performance and detect bottlenecks for timely handling.

In the long run, the lack of monitoring and measurement capabilities weakens operational management capabilities, causing digital transformation in businesses to not achieve the expected results.

1C Digital Office Solution: Document Management manages operational processes

Once the business operations are digitized and standardized, the next step is to manage and optimize those processes in a flexible, automated, and scalable way.

1C:Document Management Digital Office Solution - comprehensive document and process management software helps businessesconfidently master the internal workflow according to the characteristics of each business process, ensuring transparency and strict compliance control.

A companion solution on the digital transformation journey in businesses with outstanding features:

• Digitalize and set up multi-condition workflows: support parallel approvals, automatic branching by approval level, responsible department or payment value.
• Track processing progress in real time via visual flowcharts
• Automatic warning when work is overdue
• Fully record the processing steps, responsible person and discipline performed.
• Performance analysis report: number of jobs completed on time, late, postponed, canceled.
• Self-configure, customize and design processes easily, regardless of the vendor.

Event “ Next-gen Business Transformation – Regenerating businesses from the core process”

In the context of the digital economy reshaping the way businesses operate, many organizations are still facing the problem of optimizing operational processes and applying technology to core operational processes.

The disconnect between new technology and old operating systems means that many businesses, despite heavy investments, still fail to achieve the desired results in digital transformation.

Understanding that pain, the event “Next-gen Business Transformation – Regenerating businesses from the core process” was organized by 1C Vietnam in collaboration with FPT Digital and Tinhvan Consulting to accompany businesses in building a new generation of business transformation strategies – focusing on process optimization, exploiting the power of AI and big data.

Key content:

• Access to a thinking framework and methodology for reengineering operational processes using AI, automation and big data.
• Apply automation technology solutions to core processes such as approval management, work, documents, human resources, projects, supply chains, etc.
• Listen to experts' experiences on the journey of consulting on process optimization and successfully implementing digital transformation for large corporations.
• Connect & consult 1-1 with a team of industry-leading experts in digital transformation consulting and operational process restructuring

️REGISTER NOW to join businesses in opening the way for sustainable growth HERE .