Key features

• Storing detailed contacts of counterparties and their employees.
• Monitoring customer interactions using notifications.
  
• Segment customers and products, select business areas for sales analysis.
  
• Registering and assessing marketing events.
  
• Recording the full customer interaction cycle, from the initial contact to complete fulfilment of mutual obligations, using structured sales business processes.
  
• Sales volume and revenue.
  
• Customer retention rate.
  
• Time spent on customer transaction support.
  
• Reasons of lost deals.
  
• Customer and product segment data grouped by business area.
  
• Storing unique and template agreements, managing flexible discounts with auto calculation option.
  
• Monitoring and analyzing customer claims regarding the shipped products.
  
• Sending out newsletters and notifications.
  
• Performing ABC (XYZ) classification with BCG matrix.
  
•  Creating sales funnels, analyzing causes of lost opportunities.
  
• Storing information on competitors and their pricing policies.